Successful ISO 20000 certification

For further information, visit www.audiciaux.fr, www.scobex-rgpd-dpo.fr and www.dpo-externe-rgpd-france.fr.This practical guide supports organisations in the implementation of ISO 20000, the IT service management (ISM) standard. It details the principles, preparation, deployment and certification audit, integrating ITIL and COBIT best practices. Structured in clear stages, it offers tools, models and advice to ensure compliance, performance and continuous improvement.